GoldMine Premium



..........GoldMine Premium Edition 8.5.2.8 December 2009 (Current)

..........Overview of GoldMine Premium


Focus on Customer Relationships with GoldMine Premium (GMPE)

GoldMine Premium Edition enables you to manage every detail of your business relationships. Opportunities to win and retain customers happen at every point of contact during the customer relationship lifecycle. GoldMine Premium will enable you to convert more opportunities into additional revenue, often by leveraging data you have already collected.

Created for medium-sized and/or distributed enterprises, GoldMine Premium delivers real value.

GoldMine Premium now includes an advanced service and support module and a newly developed, intuitive GUI to the Industry leading CRM functionality of GoldMine Corporate Edition (CE).

 

New Support Module!

Reduce customer service costs and increase customer satisfaction by deploying GoldMine Premium's Support Module.goldmine premium edition screen shot

  • Satisfy customers faster and more effectively
  • Standards-based
  • Increase support agent effectiveness
  • Lower cost of service delivery
  • Reduce training time

New Intuitive Interface!

  • Highly intuitive GUI
  • Easy navigation
  • Outlook like appearance
  • Find data and intelligence quickly

 

 

Relationship Management with GoldMine Premium

  • GoldMine Premium Edition consolidates customer information in one database, which enables sales, service and marketing teams to view consistent data and intelligence across the entire organization.

  • Contact list views include preview panels for fast navigation to detailed information of every contact.  Contact record tabs can be reordered to each users specific needs to displat the greatest amount of strategic information

  • Gain a 360 degree view of any customer record in GoldMine and effectively communicate with your entire client database

  • Daily Activity Management centre enable all users to manage day to day activities and email threads

  • Activity List preview pane visually shows open and completed activities, email communications and more

  • Quickly schedule calls, appointments, and to-do’s for any contact with the click of a mouse

  • Multiple Calendar views provide a view of each users daily, weekly and monthly activities. Group calendars enable managers to view team members calendar information

 

Sales Management

Opportunity Management with GoldMine Premium

  • GoldMine helps sales professionals and sales managers to deploy a consistent sales process with visible metrics
  • Helps account managers in determining which markets they sell into most effectively, Identifying competitors strenghts and weaknesses, and what sales activities and tactics will shorten a sales cycle for maximum customer orders
  • Quickly create Projects from opportunity information.  GoldMine allows you to track detailed information about your clients, project status, source, and timeframe of every project

Forecast Management

sales funnel
  • Forecast features allow Account managers to view every opportunity and enable management to see the big picture, to help keep sales cycles on target
  • Compare actual sales and forecasted sales against quota's so users stay focused on achieving their sales targets
  • Administer forecast pipelines in real-time for the greatest profit  

Marketing Automation

Campaign Management with GoldMine Premium

  • Improve effectiveness of marketing and target the right contacts for each campaign by using the campaign creation features in GoldMine Premium Edition.
  • Understand your customer targets and marketing activities better .
  • Campaign wizard assists identification of contacts which qualify for specific campaigns, automatically generate each user’s activities and helps marketing design and implement email campaigns.  

Lead Management with GoldMine Premium

  • Analyse the value of each lead using the Leads Analysis tools in GoldMine Premium Edition
  • Automated process can help automate many common GoldMine tasks such as sending emails, updating lead information, or scheduling lead activities
  • Track sales for reporting and campaign effectiveness

Customer Support

Case Management with GoldMine Premium

  • The new customer Service Center and case management tools enables tracking, resolution and reporting of service support requests, resulting in improved client satisfaction and better client retention
  • The new GoldMine Premium Customer Service Center allows every support agent to log incoming service requests, be alerted to upcoming and urgent cases, and share client information across the entire support team
  • Places vital client information in the hands of your support staff so they can close service request quickly and accurately

Knowledge Base

GoldMine Premium Knowledgebase

  • GoldMine Premium users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues
  • Supports an organisational content structure for all users to access, if required, each user can develop their own, individual knowledge base topics
  • Easily store content in comprehensive file and folder formats, and search the knowledge base by keywords, topics etc. 

..........Latest enhancements

New for GoldMine Premium Edition 8.5

  • Universal Search: Find information wherever it is, even in linked documents, emails, notes etc. If its in GoldMine or linked to goldMine you can find it from a single search box.
  • GoldMine Preview FeaturePreview Panes: instant view into activities, linked documents, emails and details without needing to expand the record or launch the document.
  • GUI enhancements: The Opportunity and Project Manager modules have been improved for better useability and easier management.
  • Unattended Install: System administrators can enable unattended install requiring no intervention from users. This reduces admin effort and ensures all users are on the same version.
  • Automatic Upgrade: roll out version upgrades automatically.
  • New Configuration Features: Make field lookup lists dependent on value in another field. Additional configurable fields now available.
  • Improved Security: New settings allow for granular data access or restrictions and easier administration.

..........Take a closer look at GoldMine Premium

User Interface

  • Modern look and feel makes GoldMine Premium Edition easier to learn and use
  • Enhanced left hand navigation bar allows direct access into major features
  • Tabbed view provides quick navigation between open windows in GoldMine
  • Contact record display enables more customizability
  • Contact Search Box is always present for faster access into contacts
  • Auto-complete capability improves speed and accuracy in field data entry
  • Contact list preview panes for quick navigation to detailed information
  • RecentlyOrganization chart within contact relationships tab visually displays organization structure and roles
  • Viewed box displays records just recently accessed in GoldMine
  • User configurable grid controls, such as, Group By, Summary and Filter mechanisms
  • Activity List allows users to easily manage open and closed activities, email communications and more.
  • Tip of the day helps users learn about the features of GoldMine


Analytics & Reports

  • GoldMine Premium report centre containsdozens of out of the box reports to extract various performance metrics
  • Statistical and Graphical analysis
  • Sales, Forecast and Quota analysis
  • Knowledge Base module manages content which can be leveraged across modules in GoldMine


Intergration

  • Microsoft Office, integration for data export and mail merge features
  • Microsoft SQL
  • Firebird SQL hosting if prefered (being phased out early 2010).
  • Microsoft Outlook, Microsoft Exchange plus many other third party applications
  • Remote data access – access GoldMine via web with iGoldMine or iGoldMine Plus or a number of third party solutions.

...........Environment Requirements

System Requirements

Recommended Server System Requirements

  • Microsoft Windows Server® 2003 R2 SP2 x64 or x86 (32 bit)

  • Microsoft Windows Server® 2008 SP2 x64 or x86 (32 bit)

  • Microsoft® SQL Server™ 2005 SP3 or SQL Server 2008 SP1

  • 1 GB of RAM, 2 GB or more depending on size of the database

  • 2.0 GHz or faster CPU (Intel or AMD)

  • 250 MB of available hard drive space (1 GB or more recommended)


Recommended Shared Workstation Requirements

  • Microsoft Windows® XP SP3, Windows Vista™ SP1

  • Microsoft Windows Vista™ - 1 GB of memory (2 GB or more recommended)

  • Microsoft Internet Explorer 6 or 7.

  • 250 MB of available hard drive space (500 MB or more recommended)

  • 1.5 GHz or faster CPU (Intel or AMD)

Other server and workstation combinations may work but are not recommended. More information is available in the GoldMine Family Compatibility Matrix document here updated 3rd December 2009

PCDI - Goldmine Suppliers

PCDi, Unit 53 Storage Boost Business Centre, Weston Road,
Crewe, Cheshire, CW1 6FL

PCDI - Goldmine Suppliers

call us: 01782 450677
email: gmpe@pcdi.co.uk

Which version of GoldMine did I need?



GoldMine BCM and Goldmine Corporate Edition (ce)



The main difference between them was -

How they store data.

What thin client and wireless access options were available



Other differences in features, functionality and the Users "look and feel" were generally minor. Other important differences are "Techie" - Sorry but you do need to appreciate these technical details if you are to make an informed choice.




Both versions use the Borland Database Engine (BDE) to enable the GoldMine program to "Talk" to your data.



So which GoldMine version was right for you?


Runs on almost any decent hardware.

Ideal for smaller databases and up to perhaps 20-30 users.

Other customization, training and set-up costs same as GoldMine BCM Corporate edition.

Telephone support must be purchased separately.

GoldMine BCM Corporate Edition

More powerful - for large databases (no practical limit to maximum records or size of database. You can have Millions of contact records if you want.

Web and thin client add-on Server module available (iGoldMine).

Mobile access from any WAP/GPRS enabled phone or PDA device.

More expensive (but more ambitious implementations will find it actually works out cheaper)

Lower support cost as SQL is more robust and easier to manage - fit and forget. SQL hosted Databases never need to be closed for pack and rebuild purposes - SQL is self maintaining and self healing so is suitable for 24x7 applications.




This information should help you to decide which version is best for you. If you are still undecided, call our sales number to discuss your needs with an experienced and qualified GoldMine Certified Professional.