GoldMine® Premium Edition
Focus on Customer Relationships with GoldMine Premium
GoldMine Premium Edition enables you to manage every detail of your business relationships. Opportunities to win and retain customers happen at every point of contact during the customer relationship lifecycle. GoldMine Premium will enable you to convert more opportunities into additional revenue, often by leveraging data you have already collected.
Created for medium-sized and/or distributed enterprises, GoldMine Premium delivers real value.
GoldMine Premium now includes an advanced service and support module and a newly developed, intuitive GUI to the Industry leading CRM functionality of GoldMine Corporate Edition (CE).
| New Support Module! Reduce your customer service costs and increase customer satisfaction by deploying GoldMine Premium's Support Module.
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New Intuitive Interface!
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Relationship Management with GoldMine Premium
- GoldMine Premium Edition consolidates customer information in one database, which enables sales, service and marketing teams to view consistent data and intelligence across the entire organization.
- Contact list views include preview panels for fast navigation to detailed information of every contact. Contact record tabs can be reordered to each users specific needs to displat the greatest amount of strategic information
- Gain a 360 degree view of any customer record in GoldMine and effectively communicate with your entire client database
- Daily Activity Management centre enable all users to manage day to day activities and email threads
- Activity List preview pane visually shows open and completed activities, email communications and more
- Quickly schedule calls, appointments, and to-do’s for any contact with the click of a mouse
- Multiple Calendar views provide a view of each users daily, weekly and monthly activities. Group calendars enable managers to view team members calendar information
Sales Management
Opportunity Management with GoldMine Premium
- GoldMine helps sales professionals and sales managers to deploy a consistent sales process with visible metrics
- Helps account managers in determining which markets they sell into most effectively, Identifying competitors strenghts and weaknesses, and what sales activities and tactics will shorten a sales cycle for maximum customer orders
- Quickly create Projects from opportunity information. GoldMine allows you to track detailed information about your clients, project status, source, and timeframe of every project
Forecast Management
- Forecast features allow Account managers to view every opportunity and enable management to see the big picture, to help keep sales cycles on target
- Compare actual sales and forecasted sales against quota's so users stay focused on achieving their sales targets
- Administer forecast pipelines in real-time for the greatest profit
Marketing Automation
Campaign Management with GoldMine Premium
- Improve effectiveness of marketing and target the right contacts for each campaign by using the campaign creation features in GoldMine Premium Edition.
- Understand your customer targets and marketing activities better .
- Campaign wizard assists identification of contacts which qualify for specific campaigns, automatically generate each user’s activities and helps marketing design and implement email campaigns.
Lead Management with GoldMine Premium
- Analyse the value of each lead using the Leads Analysis tools in GoldMine Premium Edition
- Automated process can help automate many common GoldMine tasks such as sending emails, updating lead information, or scheduling lead activities
- Track sales for reporting and campaign effectiveness
Customer Support
Case Management with GoldMine Premium
- The new Customer Service centre and case management tools enables tracking, resolution and reporting of service support requests, resulting in improved client satisfaction and better client retention
- The new GoldMine Premium Customer service center allows every support agent to log incoming service requests, be alerted to upcoming and urgent cases, and share client information across the entire support team
- Places vital client information in the hands of your support staff so they can close service request quickly and accurately
Knowledge Base
- GoldMine Premium users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues
- Supports an organisational content structure for all users to access, if required, each user can develop their own, individual knowledge base topics
- Easily store content in comprehensive file and folder formats, and search the knowledge base by keywords, topics etc.
